Our process
A clear, structured path — from review to resolution.
Every case follows the same five stages, guided by an assigned specialist and visible at all times in your secure client portal.
Five stages, one clear path
What happens at each stage
At every stage you will know what we are doing, what we need from you and what comes next.
-
01
Case opened
Your case begins with a short, confidential review request. We confirm the essentials, open your secure portal and introduce your assigned specialist.
What you do
- Complete the online review form
- Verify your identity and contact details
What we do
- Open your case file and secure portal
- Assign a dedicated claims specialist
-
02
Under review
Your specialist reads what you have shared and forms an initial picture of what happened. You receive a clear summary of what we understand and what is still missing.
What you do
- Describe the events in your own words
- Answer follow-up questions in the portal
What we do
- Assess the claim type and jurisdictions involved
- Confirm which documents are still needed
-
03
Evidence review
Statements, receipts and correspondence are organized in your evidence vault and checked for completeness. Each file is reviewed so the record of your transactions is accurate and consistent.
What you do
- Upload statements, receipts and messages
- Resolve any items marked as missing
What we do
- Verify and index every file you provide
- Build a dated timeline of key events
-
04
Specialist analysis
With a complete file, your specialist analyzes the transactions, the parties involved and the dispute routes available. We explain the realistic options in plain language before anything is submitted.
What you do
- Review the findings with your specialist
- Approve the recommended next steps
What we do
- Map transactions and counterparties
- Prepare claim documentation for submission
-
05
Resolution
Your documented claim is taken forward through the appropriate channels, and every response is recorded in your portal. When the process concludes, you receive a full closing summary.
What you do
- Respond to requests from banks or providers
- Attend your closing consultation
What we do
- Submit and follow up on your claim
- Report every response and the final result
Before you start
What to prepare
Gather what you can before your review — your specialist will help with the rest.
Start your reviewUploaded through your secure client portal.
- Identity documentPassport or national ID to verify your account.
- Proof of transactionReceipts, confirmations or reference IDs.
- Bank statementsCovering the period of the transactions.
- CorrespondenceEmails, chats or letters with the other party.
Complete your file to help our specialists review your case more efficiently.
While your case is open
Staying informed
You are never left wondering where things stand.
- Secure messagingWrite to your specialist directly from the portal.
- Scheduled consultationsBook a phone appointment when you need one.
- Stage notificationsBe notified whenever your case moves to a new stage.
- Case timelineA dated view of key events, documents and communications.
Not sure where to start?
Talk it through with a specialist first.
A short consultation helps you understand whether and how we can assist.
Book a consultationYour secure portal
See exactly where your case stands.
The same five stages appear in your client portal, so you always know what has been completed, what is in progress and what comes next.
- Your current stage, at a glance
- Your next action and any missing documents
- Direct access to your assigned specialist
Client portal — dashboard
Illustrative preview · sample data
Case #GCS-2025-0417
International fund recovery
Evidence review — in progress
Assigned specialist
Next action
Upload bank statement and transaction receipt
View checklistMissing documents
2 items View missing itemsHonest expectations
Timelines vary; no outcome is guaranteed. Every case depends on its facts, the institutions involved and the jurisdictions they operate in. We will tell you plainly what we find and what is realistic — before you decide how to proceed.
Visit the Trust centerReady to take the first step?
Begin with a confidential case review — your specialist will explain what to expect.