Client support
Help with your case.
Contacting your representative, sending documents securely and raising a complaint — answered in one place.
FAQ
Frequently asked questions
How do I contact my representative?
Reply to any written update you have received, or use the contact details on this site. Written correspondence is recorded against your case.
How do I send a requested document?
Your representative will tell you exactly how to provide each requested item securely. Never send documents to any address other than the ones on this site.
How do I update my contact details?
Tell your representative in writing and the case record will be updated.
How quickly will I get a response?
New enquiries are typically reviewed within two working days. Existing clients are answered by their representative according to the stage of the case.
01Existing clientsContact your representative directly, or use the details on our contact page. Written correspondence is recorded against your case.
02ComplaintsIf something has gone wrong, our complaints procedure explains how we handle it.
Talk to your representative directly.
Written correspondence is recorded against your case, so nothing gets lost.